If you have questions about your account, need to update your contact information or renew your membership contact firstname.lastname@example.org
Fill out this form if you want to refresh your card & upgrade to one of the new designs.
How to Use My Account
To access your account using the Enterprise Online Catalogue, you may click on the link “Login to my account” at the top menu bar. From there, you will be prompted to enter your 14 digit library card number and 4 digit PIN.
Please see library staff or contact us if you have lost your card or forgotten your PIN.
Once logged in you are able to renew material, place holds, change your address and change your PIN. You can also send messages to the staff or recommend titles for the Library to order for the collection.
Placing Holds & Renewals
You may renew your materials in the Library, by phoning us or online through your library account. Most items may be renewed twice. However, material that is overdue or that has been requested by another patron cannot be renewed online. If items are already overdue, any fines (on new DVDS only) must be paid and library staff will renew your items for you.
You may place a hold either by requesting it of the library staff or placing a hold by logging into your online account. The maximum number of holds is 20. You will be notified by phone or email when your hold becomes available. Items on hold will be held for one week.
Please bring your card whenever you visit or use the library in person as this protects the confidentiality and accuracy of your library account.
Overdue Fines & Fees
As of September 1, 2014 we eliminated fines and fees for all patrons on the majority of items except for the following:
- New, 3 day loan DVDs: $1.00 per day
- Interlibrary Loan Books: $1.00 per day
- Replacement Card: $3.00 (not applied to new 2020 library cards with designs)
- Lost or Damaged Items: Cost of Item
- Loss of Circulation Privileges with 5 overdue items or $20 in overdue fines
Loans and Loan Periods
- Books, Magazines, Audiobooks on CD: 3 weeks
- DVDs: 1 week
- DVDs (New Release): 3 days
- Museum Passes: 1 week, excluding the Aquatarium pass which is 3 days
- Maximum Number of Loans: 25
- Maximum Number of Holds: 20
Borrowing Materials, Placing Holds and Renewals
Accessibility at Your Library
Rideau Lakes Public Library is committed to providing equal access for everyone to our facilities and to reading, information, lifelong learning, literacy, and technology.
The Rideau Lakes Public Library is committed to providing equal access to everyone who uses our facilities in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We ensure that, if you have a disability, you will receive information and service that meets your needs. Please contact Vicki Stevenson by phone at 613-359-5334 or by email at email@example.com to discuss your requirements.
Our website has been designed using accessibility guidelines developed for screen readers and improved accessibility. Browser Accessibility Tools are useful for enlarging font, magnification and other services.
Library staff will deliver books to homebound residents of the Rideau Lakes Township. We currently provide outreach programs to Mill Bay Court in Portland, Rideau Lakes Apartments in Elgin and Lombard Manor.